By Aaron Lazare
Apologies can restore relationships--but there's a right way and a wrong way to do them.
We tend to view apologies as a sign of
weak character. But in fact, they require great strength. And we
better learn how to get them right, because it's increasingly hard
to live in the global village without them. A genuine apology
offered and accepted is one of the most profound interactions of
civilized people. It has the power to restore damaged relationships,
be they on a small scale, between two people, such as intimates, or
on a grand scale, between groups of people, even nations. If done
correctly, an apology can heal humiliation and generate forgiveness.
Yet,
even though it's such a powerful social skill, we give precious
little thought to teaching our children how to apologize. Most of us
never learned very well ourselves. Despite its importance,
apologizing is antithetical to the ever-pervasive values of winning,
success, and perfection. The successful apology requires empathy
and the security and strength to admit fault, failure, and weakness.
But we are so busy winning that we can't concede our own mistakes. The botched apology--the apology intended but not delivered, or
delivered but not accepted--has serious social consequences. Failed
apologies can strain relationships beyond repair or, worse, create
life-long grudges and bitter vengeance.